Please see below for a complete list of Court Closures/Delays. For the latest Accurate updates, please, Click Here.
| Domestic Closures/ Delays | |
| County | Reason |
| Bladen, Brunswick, Carteret, Columbus, Craven, Duplin, Jones, New Hanover, Onslow, Pamlico, Pender, Robeson & Sampson, NC | 2/3/25: You should expect delays in these 13 counties during the week of 2/3 as this volume will be held once they start the migration. Automation fixes/setup will follow the completion of the migration and will not be turned back on until these fixes are implemented and tested. However, if the migration goes as expected and similar to the last wave of counties, the internal team will be able to manually process these 13 counties following the completion of the migration and previous to automation testing. The Statewide search will not be able to be processed until the automation fixes are in place and the QA & testing is completed by the vendor. |
| Riverside, CA | UPDATE 1/28/25: Riverside, CA is still down since their migration to a new system last week. We sent one of our own Court Runners out to 2 different Riverside court houses last week to determine if we can process from there. The Public Access Terminals and the clerk terminals were not functioning. We will continue to monitor for any updates. Please continue to expect delays while they work on fixing the issue. |
| MO | 11/25/24: Missouri MVR – We are currently experiencing issues processing Missouri motor vehicle reports after the state completed their maintenance on 11/14. Please expect delays as we continue to look into resolving this issue. |
| Colusa, CA | Public Access Terminals have no ID information or charge levels, so further research with a clerk is required on all hits. |
| Contra Costa, CA | There are no PATs available, all clerk-assisted. Researchers can submit a maximum of 5 requests at a time. TAT can usually be within 24 hours, unless cases are older than 2015. |
| Los Angeles, CA | PII has been fully removed from the online search portal. For cases filed on or after 01/20/2024, PII can be found on PATs within county courthouses. However, for cases filed before this date, requests must be made through the court clerks at the courthouse where the case was originally filed. Runners may request up to five cases each day at any courthouse, but a courthouse may temporarily stop accepting requests if they develop a backlog. |
| Marin, CA | Due to DOB redactions and short staffing, there is a limit on the number of file requests per appointment. |
| Merced, CA | Clerk assistance is utilized but is limited to 6 names per visit to the clerk’s computer. |
| Sacramento, CA | Charge levels, charge descriptions, sentencing, disposition, and DOB are removed from PATs. To get this information, a physical file request is necessary. Cases filed within the last 3 years are stored at the court. Older cases are kept off-site and take at least 30 days to retrieve. If a file has been pulled and is not available, the clerk must wait for its return. Clerks do not provide ETAs or status updates, nor will they expedite requests. |
| San Bernardino, CA | DOB has been redacted from the PAT. To obtain DOBs, the runners must confirm directly with the Court Clerks. Each Runner is limited to 5 requests at a time. |
| San Joaquin, CA | Due to some implemented changes made to the San Joaquin search site on their website, date of birth or driver’s license information are now redacted and search capability is now confined. As a result, the search site is temporarily not accessible. |
| Santa Clara, CA | Palo Alto Superior: The in-person file pull limit is 3 file pulls per day. Multiple requests can be submitted via postal mail (no limit on searches) but TAT could take up to a week depending on number of searches requested. San Jose/South County Superior: The in-person file pull limit is 5 per day. Unlimited searches can be faxed to this office with a 24-48 hours TAT. The court is short-staffed and only open to the public for 5 hours Monday-Thursday and 4 hours on Friday. While this county has always been a delayed county, the vendor is making progress and doing their best to stay on top of this county. |
| Solano, CA | The researcher is only allowed to inquire on 5 searches per day per the clerk. |
| Stanislaus, CA | Limited PAT access: DOBs are clerk-assisted and limited to 5 searches per visit. |
| Sutter, CA | PATs can only be accessed by appointment. Additionally, if files have not been scanned, files must be ordered through the court clerk. |
| Bibb, GA | Clerk assistance is required for file pulls and PII verification. Clerks are occasionally short-staffed. |
| Chatham, GA | Researchers use docketbooks/files for ID’s which is a time consuming process. Research team is in courts every day, ResearchGA in court system is slow at times. Researchers use this system to verify information – often have to wait and refresh cases as well as with clerks sometimes. |
| Clayton, GA | County is clerk-assisted, and vendor is seeing delays due to multiple file pulls for hits with missing information on the PAT. This court has a limited number of PATs available. |
| Columbia, GA | Clerk assistance is required for file pulls and PII verification. |
| Laurens, GA | Court requires researchers to make appointments to use PAT. Appointments are made in 2-hour increments throughout each business day. Clerks advise making appointments daily. |
| Liberty, GA | Clerk assistance is required for possible records/missing sentencing. TAT takes at least a week to process requests. |
| Hawaii, Honolulu, Kauai, Maui, HI | Per Vendor/Courts, each file pull needs to be requested at both circuit/district court. Researcher first makes the appointment to obtain a file pull at the court and then makes a request to send payment for verification which can take about 10 Business days or more before courts send back results. The process can be cumbersome with clerk delays and lengthy wait times, as some files may be stored offsite at a warehouse. Please expect delays as Honolulu’s lengthy process can take some time due to clerk assistance. |
| IL – All Counties | Due to delays with the State Police, IL Statewide searches are severely delayed. Typical TAT for these searches is 90 days, if not longer. Additionally, the agency from which we get these results has a policy of not providing status updates or rushes for any searches, so any request for these are not possible to complete. |
| Berrien, MI | There is an issue with records on the new computer system and some sentencing information is missing. Clerks are aware of the issue and are working on a way to provide complete information while still staying Clean Slate compliant. Clear results will be received and cases with records will be sent once they can be obtained. There is no ETA for restoration at this time. |
| Kent, MI | Kent, Michigan’s system is currently completely down for maintenance and the court has not provided an ETA for when it will be restored. Please expect delays in this jurisdiction. The District Court is experiencing intermittent outages with their computer system. There may be periods of delay during this downtime. |
| NY Statewide | Due to a staffing shortage, there is a delay in processing requests in a timely manner. |
| Midland, TX | The website is being transitioned to a new case management system. We are able to process through a vendor. |
| International Closures/ Delays | |
| Country | Reason |
| Afghanistan | Update: We are currently unable to process Criminal Nationwide and Verifications services for Afghanistan. For now, we are still able to process credit, ID, MVR, and media checks, but this could change as well. Due to current political turmoil in Afghanistan, we expect to see TAT deteriorating for all services and possible suspension of services. We will be closely monitoring this situation and relay any updates. |
| Ontario | Please be advised that there will be potential delays in services completed through the Ontario Provincial court system. We have been informed that the courts are experiencing high daily search requests and are currently behind on fulfilling requests. We will continue to monitor the situation and provide updates as soon as they are available. |
| Sri Lanka | Due to political instability in Sri Lanka, we expect to see delays in following services: • Education Verification • Employment Verification • Designated Reference • Professional License We will continue to monitor the situation and provide updates as soon as they are available. |
| Quebec MVR | We are seeing delays for SAAQ in returning results for Quebec MVRs due to delays at the source because of increased peak volumes. Working with SAAQ to get and idea of timelines to know realistic ETAs. |
| Ukraine | Due to the current turmoil in Ukraine, education and employment verifications have been suspended as we are unable to contact employers and institutions for verifications. |
| France | There is currently a legal restriction on services in the France, so local authorities have advised a temporary suspension of criminal report services. Once it gets resumed the reports will be addressed. Please note there is no ETA for the suspension of the services. |