| Domestic Closures/ Delays | |
| Location | Reason |
| Federal | 10/1/25: Accurate is actively monitoring the US Government Shutdown that began on Wednesday, October 1. We will continue to share updates if we experience any impact to our services. |
| CBSV | 10/21/25: Due to the government shutdown, the CBSV system is currently unavailable. Accurate can still submit requests during this time; however, results will not become available until services resume. Note: prior to the government shutdown, CBSV was unavailable starting 9/29/25 due to a planned maintenance outage. There was a brief period where we again received results, but that has ceased. |
| E-Verify | 10/14/25: The E-Verify system is back online, and we have confirmed that operations have fully resumed, with most backlogged cases now processed. Users can now complete photo matches and resolve TNCs as usual. If you use the GHR I-9 platform, please review any cases in the “Cases to create” section, as they may still require some action. |
| Jefferson, AR | The court is currently working without a budget, so they are short-staffed. This court is already clerk-searched and there is no ETA regarding the budget, so delays are expected. |
| AZ- Cochise, Coconino, Gila, Graham, Greenlee, Mohave, Pinal, Yavapai, Yuma | PATs are not showing all charge information for some searches so further clerk assistance may be needed. Delays may be possible. |
| Colusa, CA | PATs have no PII or charge levels, so further research with a clerk is required on all hits. |
| Contra Costa, CA | There are no PATs available, all clerk-assisted. Researchers can submit a maximum of 5 requests at a time. TAT can usually be within 24 hours, unless cases are older than 2015. |
| Lassen, CA | DOB has been redacted from the PAT. Clerk assistance is required, please expect delays. |
| Los Angeles, CA | PII has been fully removed from the online search portal. For cases filed on or after 01/20/2024, PII can be found on PATs within county courthouses. However, for cases filed before this date, requests must be made through the court clerks at the courthouse where the case was originally filed. Runners may request up to five cases each day at any courthouse, but a courthouse may temporarily stop accepting requests if they develop a backlog. |
| Marin, CA | Due to DOB redactions and short staffing, there is a limit on the number of file requests per appointment. |
| Merced, CA | Clerk assistance is utilized but is limited to 5 names per visit to the clerk’s computer. |
| Riverside, CA | Court systems are experiencing slowness/intermittent issues – please expect possible delays as the court is fixing these issues. There is currently no ETA for restoration. |
| Sacramento, CA | Charge levels, charge descriptions, sentencing, disposition, and DOB are removed from PATs. To get this information, a physical file request is necessary. Cases filed within the last 3 years are stored at the court. Older cases are kept off-site and take at least 30 days to retrieve. If a file has been pulled and is not available, the clerk must wait for its return. Clerks do not provide ETAs or status updates, nor will they expedite requests. |
| San Bernardino, CA | DOB has been redacted from the PAT. To obtain DOBs, the runners must confirm directly with the Court Clerks. Each Runner is limited to 5 requests at a time. |
| San Joaquin, CA | Due to some implemented changes made to the San Joaquin search site on their website, date of birth or driver’s license information are redacted and search capability is confined. Potential delays are expected. |
| Santa Clara, CA | Palo Alto Superior: The in-person file pull limit is 3 file pulls per day. Multiple requests can be submitted via postal mail (no limit on searches) but TAT could take up to a week depending on number of searches requested. San Jose/South County Superior: The in-person file pull limit is 5 per day. Unlimited searches can be faxed to this office with a 24-48 hours TAT. The court is short-staffed and only open to the public for 5 hours Monday-Thursday and 4 hours on Friday. While this county has always been a delayed county, the vendor is making progress and doing their best to stay on top of this county. |
| Solano, CA | Per the clerk, researchers may only inquire on 5 searches a day. |
| Stanislaus, CA | Limited PAT access: DOBs are clerk-assisted and limited to 5 searches per researcher. |
| Sutter, CA | PAT use is by appointment only. If files have not been scanned, they must be ordered through the court clerk. |
| Tuolumne, CA | Please expect delays as this is a clerk assisted county at this time. We’ll continue to monitor. |
| Bibb, GA | Clerk assistance is required for file pulls and PII verification. Clerks are occasionally short-staffed. |
| Chatham, GA | Researchers use docketbooks/files for ID’s which is a time consuming process. Research team is in courts every day, ResearchGA in court system is slow at times. Researchers use this system to verify information – often have to wait and refresh cases as well as with clerks sometimes. |
| Clayton, GA | County is clerk-assisted, and vendor is seeing delays due to multiple file pulls for hits with missing information on the PAT. This court has a limited number of PATs available. |
| Columbia, GA | Clerk assistance is required for file pulls and PII verification. File pulls are necessary as the PAT is missing identifiers and/or sentencing on almost all cases. |
| Liberty, GA | Clerk assistance is required for possible records/missing sentencing. TAT takes at least a week to process requests. |
| Oconee, GA | There are no DOBs on the PAT. As a result, clerk assistance is required on any order that has a potential case, which increases TAT. |
| Hawaii, Honolulu, Kauai, Maui, HI | Per Vendor/Courts, each file pull needs to be requested at both circuit/district court. Researcher first makes the appointment to obtain a file pull at the court and then makes a request to send payment for verification which can take about 10 Business days or more before courts send back results. The process can be cumbersome with clerk delays and lengthy wait times, as some files may be stored offsite at a warehouse. Please expect delays as Honolulu’s lengthy process can take some time due to clerk assistance. |
| IL – Statewide | Due to delays with the State Police, IL Statewide searches are severely delayed. Typical TAT for these searches is 90 days, if not longer. Additionally, the agency from which we get these results has a policy of not providing status updates or rushes for any searches, so any request for these are not possible to complete. |
| MA iCORI | MA iCORI is experiencing a higher than normal volume of requests. Results can take ten business days for return. Requests should not be reprocessed, as that will only delay a response. We will continue to monitor this delay. |
| Berrien, MI | This county is now clerk controlled. Anticipated TAT is a minimum of 10 days. |
| Clark, NV | The North Las Vegas Municipal court index is back online. However, the vendor is still experiencing intermittent connectivity from the site, causing a delay. Captcha is the primary challenge. We are monitoring this closely, as the situation remains fluid. |
| NY – All Counties | Due to a staffing shortage, there is a delay in processing requests in a timely manner. |
| Harrison, OH | PATs are not showing all charge information for some searches so further clerk assistance may be needed. Delays may be possible. |
| Lake, OH | The clerk’s office has confirmed that a court site is inaccessible due to a cyberattack. Case information is not currently available online or at the court. There is no ETA for restoration. We are continuing to monitor this outage. |
| Puerto Rico, Statewide | The Puerto Rico Police System is up and running, though moving very slowly. Please continue to expect delays when processing hits/records. |
| WV – All Counties | The WVPass Circuit Court system is being updated with PII. In the meantime, clerk assistance is needed to obtain missing case information. Please expect delays. |
