Update from the ACIC – National Police Checking Service processing times

We want to inform you that applicants may be experiencing delays in receiving their Nationally Coordinated Criminal History Check, commonly known as a police check. The Australian Criminal Intelligence Commission is responsible for facilitating the National Police Checking Service (NPCS or Service) in partnership with State and Territory police by managing the system that organizations use to submit police checks.

In response to Australia’s COIVD-19 recovery, the NPCS is currently experiencing an unprecedented demand for police checks. Police are working to capacity to process checks but delays are being experienced well over the turnaround time.

We thank you for your understanding and patience during this time.